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Shipping – Order Tracking – Return Policy


Domestic Shipping

Shipping – Order Tracking – Return Policy at the Preppy Princess Puppy Boutique. Free shipping on orders above $70.00 (Contiguous U.S. only). – offers free standard ground shipping on orders above $70.00 (Contiguous U.S. states only). Notwithstanding some unforeseeable event, your orders will arrive in approximately 3 to 7 business days once shipped. Depending, obviously on location of shipping destination.

International Shipping

All international packages may be subject to incur additional charges upon their arrival in the destination country. Specifically, such charges are solely determined by the arrival countries customs authorities. In particular, we cannot predict the amount of duties and taxes you will be charged. Most important, the customer is held responsible for any of additional charges. Lastly, if you have other questions regarding duties and taxes in your country, please contact your local customs office.

Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

In addition, should you have questions regarding either the cost of shipping, or a question regarding tracking please CONTACT US. The community of Puppy Dogs here will help sort things out.

Return Policy

Our Return Policy

All returns of new and unused merchandise must be made within 14 days of receipt of your order. The merchandise must have all tags still attached and must be repacked in the same original packaging it was shipped to you in.

  • Email us at and let us know the reason for the return or exchange and the item(s) you wish to return. You will receive a Return Authorization number and further instructions on how to send the items back to us.
  • Upon receipt of returned merchandise, Preppy Princess Puppy Boutique reserves the right to deny a refund of the merchandise if it does not meet the return policy requirements.
  • Merchandise returned to Preppy Princess Puppy Boutique will be processed within 5-8 business days of receipt.
  • Original shipping costs are not refundable.
  • For exchanges, you will be responsible for the shipping cost to get the product back to us. The replacement item will be shipped free of charge.
  • For returns, a 10% restocking fee and the cost of the original freight will be deducted from your refund. There’s no restocking fee for store credit.
Custom Built Items

In addition, as each custom item is handmade to your unique design, we do not accept returns for custom items for any reason beyond production errors or defects. In the unlikely event this occurs, please reach out to us as soon as possible to Please be sure to reference our Preppy Princess Puppy Boutique – Sizing Guides and our printable Preppy Princess Tape Measure for help in choosing the right fit

Returning Defective Items

Should your item arrive damaged, please contact us at with images or a description of the defect or damage as soon as possible.

We will replace a defective item if replacement materials are in stock and available. In case we cannot offer you a replacement, you will be refunded the value of the item at the time of purchase and any shipping costs incurred.

As our Mr. Willy Wilson likes to say, “Don’t forget, All Dogs are Puppies.”   Mr. Willy Wilson, Preppy Puppy, Puppy Dogs, Order Tracking - Shipping - Return Policy

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